Resolve Training
Our Expertise
We offer a range of Courses that will allow you to fulfill your potential and develop new skills to build your confidence in any setting. Our Courses can be combined to give you that competitive edge in business or deal with challenging situations in any environment.
Conflict Resolution
Conflict can arise at any time or place and is an area that many people find challenging. Our course is run by experienced negotiators who will show you how to resolve conflicts and reach a Win/Win situation.
The course covers
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Causes of conflict
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Communication styles
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Dealing with conflict
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Defusing situations
Communication Skills
Communication Skills are used daily in our work and personal lives being highly prized by employers in any environment. Our course will show you how to communicate effectively in any situation.
The course covers
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Communication process
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Barriers
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Active listening
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Body language
Interview Skills
Interview skills are important for any professional who has to deal with staff, recruitment or disciplinary issues. We will provide you with a structured technique that will allow you to approach any type of interview with confidence.
This course covers
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Interview styles
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Using a structured model
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Building rapport
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Closing the interview
Negotiation Skills
Learn the skills of negotiation from experienced, professional negotiators. These skills can be adapted to any situation in business or private life.
The course covers
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Stages of negotiation
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Active listening
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Influencing and persuading
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Reaching a solution
Decision Making
We will take you through the stages required to make effective decisions in any situation using a unique decision making model, delivered by experienced managers.
The course covers
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Understanding the issues
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Using a systematic approach
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An effective model for making decisions
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Develop confidence in decision making
Supervisory Skills
This course is designed for individuals moving into a supervisory role or new managers building their skills and confidence dealing with staff.
The course covers
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Leadership
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Team building
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Coping with change
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Delegation